What Do HR Managers Do? A Closer Look at Roles, Skills and Career Paths

Human resources (HR) managers play a pivotal role in shaping workplace culture, supporting employee well-being and aligning workforce strategy with business goals. While their career paths may vary, many HR managers share common responsibilities and skill sets that enable them to thrive in today's evolving professional landscape. 

Whether you're exploring a potential career in HR or seeking to understand the impact of HR leaders within an organization, this guide breaks down what HR managers do, how they contribute to workplace success and what it takes to become one. 

The Role of HR Managers in Today’s Workplace

HR managers serve as a bridge between employees and executive leadership. They help cultivate a positive work environment, manage employee relations and ensure the organization complies with labor laws and best practices. As workplace expectations shift, HR professionals must balance traditional administrative responsibilities with strategic planning and people-centered leadership. 

HR managers plan, direct and coordinate the administrative functions of an organization. But their responsibilities often extend far beyond administration. They are instrumental in promoting organizational culture, managing change and fostering employee engagement. 

Characteristics of a Modern HR Department

An effective, modern HR department prioritizes employee experience and business alignment. It should be: 

• A safe space where employees feel comfortable seeking support 
• A responsive unit where small issues lead to thoughtful, proportionate responses 
• A hub for clear communication around policies, expectations, and changes 
• A partner in helping employees grow and feel valued in their roles 

By embodying these qualities, HR teams help create workplaces built on trust, accountability and shared goals. 

What Do HR Managers Do? Common Responsibilities

Daily responsibilities may vary depending on the size and industry of the organization, but core HR manager duties often include: 

• Consulting with leadership on workforce strategies 
• Advocating for employees while supporting business needs 
• Planning and executing employee engagement activities 
• Leading recruitment, interviewing and hiring processes 
• Administering compensation and benefits 
• Handling conflict resolution and disciplinary actions 
• Ensuring compliance with employment laws and regulations 

Additionally, HR managers may specialize in areas such as labor relations, payroll management, or talent acquisition. 

How to Become a Human Resources Manager

There’s no single route to becoming an HR manager, but a combination of relevant education, work experience and leadership skills can significantly enhance your career prospects. 

Educational Pathways 

Most HR managers start with a bachelor’s degree in human resources, business administration, psychology, or a related field. However, an increasing number of employers now seek candidates with advanced education — especially for senior roles. 

Pursuing a graduate degree, such as a Master of Science in Human Resources Management, can deepen your expertise in areas like organizational development, labor law, strategic planning and employee engagement. 

Additional Qualifications 

Certifications from professional organizations like SHRM or HRCI can further validate your expertise. These credentials often focus on niche areas such as benefits administration, employee relations or executive leadership. 

Relevant work experience — including internships, HR support roles or general business experience — also plays a key role in developing the real-world skills HR managers need. 

Key Traits of Successful HR Managers

Beyond technical knowledge, effective HR managers possess strong interpersonal and leadership capabilities. The following competencies are essential to carry out the responsibilities of the job: 

• Organizational skills 
• Decision-making and critical thinking 
• Interpersonal and communication skills 
• Multitasking and time management 
• Ethical judgment and integrity 
• Conflict resolution 
• Change management 

The Strategic Role of HR in Business

HR professionals are increasingly viewed as strategic partners within their organizations. They’re expected to understand business goals and translate them into effective people strategies. This includes workforce planning, leadership development, succession planning and guiding organizational change. 

Rather than functioning in isolation, HR managers collaborate with other departments to support long-term success. 

Prepare for the Future of HR with a Master’s in HR Management

Whether you're new to the field or looking to advance your HR career, pursuing a graduate degree can set you apart. The University of Scranton’s online master’s in human resources management program is designed to equip future HR leaders with the knowledge and skills needed to thrive in modern workplaces. 

The program curriculum is aligned with the SHRM Human Resource Curriculum Guidebook, ensuring that students gain relevant and up-to-date knowledge in: 

• Organizational behavior and ethical leadership 
• Strategic HR planning and analytics 
• Diversity, equity and inclusion 
• Rewards systems and performance management 

Build a Meaningful Career in Human Resources

By combining advanced coursework with practical insights, The University of Scranton empowers HR professionals to lead with confidence, empathy, and strategic vision. Whether you're aiming to advance your current HR career or transition into the field, this program offers the tools, knowledge and credibility to make a meaningful difference in today’s dynamic workplace.  

Explore the MS in Human Resources Management today!